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Privacy Policy

Last updated: July 2025

At True Fortune (“True Fortune”, “we”, “us”, “our”), we respect your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, how we keep it safe, and the choices and rights you have. If anything here isn’t clear, contact us and we’ll help.

1) Who We Are & How to Contact Us

True Fortune is the controller of your personal information unless stated otherwise. If you have questions or requests about this Policy or your data, you can reach us at:

2) What We Collect

We collect information that helps us create and maintain your account, provide our services, ensure security, and comply with the law. This may include:

  • Account details: name, username, password, email, phone number, country.
  • Identity/KYC data (where required): date of birth, ID documents, proof of address, verification selfies (for fraud prevention and legal compliance).
  • Payment & transaction data: partial card details or wallet identifiers, deposits/withdrawals, billing address, transaction history. We do not store full card numbers.
  • Usage data: pages viewed, features used, session duration, referral URLs, clicks, crash logs.
  • Device & technical data: IP address, browser type and version, device identifiers, operating system, language, time zone.
  • Support records: chat transcripts, emails, case notes.
  • Marketing preferences: opt-ins/opt-outs, communication channels, campaign interactions.
  • Cookies & similar tech: small files used for sign-in, preferences, analytics, and security (see “Cookies” below).

3) How We Use Your Information

  • Provide and improve our services: account creation, gameplay access, feature delivery, troubleshooting, analytics, and performance optimization.
  • Payments and withdrawals: process transactions, detect and prevent fraudulent activity, keep accurate records.
  • Security and integrity: identity verification (KYC), anti-fraud, AML/CFT checks, risk scoring, abuse prevention.
  • Customer support: respond to requests, fix issues, manage complaints and disputes.
  • Marketing (with controls): send updates about features or promotions you might like; you can opt out anytime.
  • Legal compliance: meet regulatory obligations, respond to lawful requests, enforce our terms.

4) Legal Bases (where applicable)

When required by laws such as the GDPR, we rely on one or more of these bases:

  • Contract: processing needed to provide the service you requested.
  • Legitimate interests: to run, improve, and secure the service (balanced against your rights).
  • Consent: for certain marketing, cookies, or optional features; you can withdraw consent anytime.
  • Legal obligation: to comply with AML/KYC and other regulatory requirements.

5) When We Share Information

We don’t sell your personal information. We may share it with:

  • Service providers: payment processors, identity verification vendors, cloud hosting, analytics, anti-fraud tools—under contracts that limit their use to our instructions.
  • Professional advisors: auditors, banks, insurers, legal counsel.
  • Authorities: where required by law, court order, or to protect rights, safety, and security.
  • Business transfers: in connection with a merger, acquisition, or asset sale (your data remains protected by this Policy or a successor policy of similar standard).

6) International Transfers

Your data may be processed in countries outside your own. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses or equivalent) and technical/organizational measures to protect your information.

7) Data Retention

We keep personal data only as long as necessary for the purposes in this Policy, including legal, tax, accounting, and regulatory requirements (for example, AML/financial records may be retained for a statutory period). When no longer needed, we securely delete or anonymize it.

8) Security

We use a combination of technical and organizational measures to protect your information, including encryption in transit, access controls, network protections, monitoring, and staff training. No method is 100% secure, but we work to prevent, detect, and mitigate risks.

9) Your Choices & Rights

Your rights depend on your location, but may include:

  • Access: request a copy of your personal information.
  • Correction: fix inaccurate or incomplete data.
  • Deletion: request erasure where applicable.
  • Restriction/Objection: limit or object to certain processing.
  • Portability: receive your data in a portable format where feasible.
  • Marketing controls: opt out of marketing at any time (see email footer or contact us).
  • Consent withdrawal: where processing is based on consent.

To exercise rights, contact [email protected]. We may ask for proof of identity to protect your account.

10) Cookies & Similar Technologies

We use cookies and similar tools to keep you signed in, remember preferences, understand usage, and protect the service. You can control cookies via your browser settings or system preferences. Some features may not work properly without essential cookies.

11) Analytics & Advertising

We may use privacy-focused analytics to understand how the site is used, improve performance, and detect issues. If we use advertising technologies, we will provide notice and controls (including consent where required).

12) Children’s Privacy

Our services are not intended for minors. We do not knowingly collect personal information from individuals under the legal age for using our services. If you believe a minor has provided information, contact us and we will take appropriate action.

13) Third-Party Links

Our site may contain links to third-party websites or services. Their privacy practices are not governed by this Policy. Review their policies before sharing personal information.

14) Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. We will post the updated version here and adjust the “Last updated” date. If changes are material, we will provide additional notice where appropriate.

15) Contact & Complaints

If you have questions, concerns, or complaints about how we handle your data, contact us at [email protected]. If you are not satisfied with our response and applicable law provides, you may have the right to contact your local data protection authority.

This document is provided for transparency and does not replace any mandatory jurisdiction-specific notices. If you need a version tailored to your region or licensing requirements, contact our privacy team.